Support
From implementation to utilization and the creation of research results, Matlantis provides multifaceted support to research sites with expert support for self-sufficiency and abundant learning resources.
Accelerate your research with 360-degree support
Matlantis' support for researchers goes beyond simply helping them use tools.
We provide everything from support for launching the system when it is first introduced, to expert technical support, learning resources, a secure usage environment, and continuous functionality improvements.
With a 360-degree support system, we accelerate our customers' research and contribute to producing results.
Five reliable areas of support from implementation to operation
From pre-implementation to full-scale operation, we have a support system in place to assist users in every phase.
1. Installation support to help you get started on your research smoothly
From the time you consider introducing Matlantis to the time your research gets off to a smooth start and you continue to produce results, our team of experts with knowledge of both materials development and computational chemistry will provide thorough, individual support to each and every customer.
Optimal implementation planning tailored to research objectives
We will carefully listen to your research and development objectives and themes, and provide advice on initial planning and environment settings to effectively utilize Matlantis.
Guidance and follow-up to acquire basic operations
We will help you get started smoothly with easy-to-understand materials and demonstrations on the basic operation and interface of Matlantis.
Q&A support to quickly resolve questions and issues
We provide prompt and accurate support for any questions or technical issues you may have while using Matlantis, helping you to carry out your research smoothly.
2. Technical consulting that breaks down research barriers with specialized knowledge
To ensure that Matlantis is not just a tool, but a partner to accelerate your research, we provide multifaceted technical support, from computational approaches to research topics to analysis of results.
Expert advice from people with experience in materials development
Our experts, who have experience in materials development, will support you in interpreting the results and approaching your specific challenges with Matlantis to achieve results.
Methodological advice from computational chemistry experts
To ensure reliable results, our experts in computational chemistry will provide you with accurate advice on everything from selecting the calculation method to setting conditions and modeling.
Highly customized support to meet your needs
In addition to our standard support, we can also provide more in-depth technical support for a fee, tailored to your individual research themes and issues. Please feel free to contact us for more information.
3. Extensive learning and information resources to meet the needs of each and every user
To help you get the most out of Matlantis, we offer extensive self-directed learning resources and tailored support.
Ready-to-use FAQs, tutorials, and technical documentation
Provides online resources to support self-study, including answers to frequently asked questions, step-by-step tutorials, and technical background material.
Support for technical improvement according to your skill level
We support you in gradually improving your skills through online sessions and practical examples-based hands-on sessions. We adjust the content according to your requests and progress, so we can provide support that is suitable for both those who are new to the technology and those who already have advanced workflows.
Share the latest information with your user community
We hold community events where you can share your challenges and know-how with other users who practice calculations with Matlantis. We also regularly introduce the latest feature updates and tips for using the software.
4. A secure and stable computing platform that allows you to focus on your research
Matlantis provides a stable, high-performance computing environment so that researchers can focus as much as possible on their creative activities.
Stable operation with a global standard cloud infrastructure
By utilizing a highly reliable cloud infrastructure, we ensure a stable supply of computing resources for our customers and the reliability of the entire system, minimizing the risk of R&D delays due to unexpected system outages.
Robust security measures and data management system
To protect our customers' most important assets, their research data, we have established a thorough security system that complies with the international standards "ISO/IEC 27001" and "ISO/IEC 27017" certification.
Reduce the hassle of setting up and maintaining a troublesome environment
We provide a package that includes a trained AI model, a physical property calculation library, and a high-performance computing environment. Simply log in from a web browser and you can start a simulation immediately. No hardware preparation or complicated initial settings are required.
5. Matlantis continues to evolve with customer feedback and the latest technology
Matlantis is constantly incorporating customer feedback and the latest technological trends in AI and materials science to continuously improve its features and capabilities.
Regular software updates and enhancements
Regular updates will add new calculation functions, improve the accuracy of existing functions, and improve the user interface, making it an easier-to-use and more powerful tool.
A development cycle that prioritizes user feedback
Our development team directly listens to customer requests and issues and promptly reflects them in product improvements, promoting development that meets on-site needs.
Introducing the latest trends in AI technology and materials science
We will always provide cutting-edge functionality by utilizing the latest AI technology in collaboration with Preferred Networks and proactively incorporating new knowledge in the field of materials science.
Testimonials from customers who have experienced Matlantis support
We will introduce the voices of customers who are actually using Matlantis and how its support system, from implementation assistance to technical consultation, supports research sites.
"When something seemed off with the simulation results, the supporting scientist helped us identify the cause, presenting relevant papers."
"They gained a deep understanding of our research theme and gave us advice on the phenomena we should focus on based on their chemical knowledge. This clarified our research direction and dramatically increased the speed of our research."
"For us, who had been working on an experimental basis, applying calculations was a big hurdle, but the Matlantis staff carefully proposed and explained things to us in line with the theme, which allowed us to work on the project with peace of mind."
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