Customer success engineer

Description

We are looking to hire technical members responsible for the customer success of Matlantis, a SaaS service provided by PFCC.

With the mission of "exploring the creation of innovative materials for a sustainable world," PFCC provides Matlantis, a versatile calculation engine, to help customers accelerate the development of new materials and the elucidation of their mechanisms.

Traditionally, first-principles calculations have not been able to perform a large number of trials due to their large computational cost. In the materials industry, it is common to discover materials through experimentation first and then perform first-principles calculations to elucidate phenomena later.

With Matlantis, the versatility and speed of Matlantis can be used to shorten the time required to validate experimental results in a variety of areas and to present promising candidates before experimentation.

PFCC offers Matlantis as SaaS. We do not only sell software licenses, but also accompany our clients to achieve real results by using Matlantis (customer success), which requires not only assistance in using Matlantis, but also technical expertise in discussing modeling and simulation methods, case studies, and other technical explanations. An explanation is also required. In addition, the project will support the customer's DX promotion.

Since the start of our business in July 2021, we have received interest from customers in a variety of industries, and we are receiving cutting-edge issues regarding the application of materials, the phenomena we handle, and the calculation methods, all of which will provide us with a variety of experiences. We are looking forward to receiving applications from enthusiastic individuals who are willing to learn and work in this challenging environment.

Tasks

• Customer Success: Discussing appropriate simulation methods for each customer issue, creating calculation examples, etc.
• Customer Support: Provide support to customers on how to better use Matlantis, answer questions about the system, etc.
• Business Efficiency: Selection and implementation of internal IT tools, formulation of business processes, etc

Requirements

Minimum

• Education: Bachelor Degree (Physics, Chemistry, and Materials science)
• Knowledge: Computer science
• Programming skills: Python language
• Preferred

Working Experience:

• Computational chemistry.
• For example, in-depth knowledge of and experience using simulation techniques such as quantum chemical calculations, molecular dynamics methods, electrical conduction calculations, etc.
• Research and development and writing papers on physical simulations.
• Research and development and writing papers in the field of Chemoinformatics and Materials Informatics
• In-depth experience and knowledge
• A specific materials field.
• In one's field of expertise
• Knowledge and proficiency with computational chemistry software and ancillary tools.
• In particular, ASE (Atomic Simulation Environment) software
• Other software, e.g. GAUSSIAN, VASP, LAMMPS, RDKit, Open Babel, etc.

Skills:

• Data analysis techniques using machine learning and statistical tools (e.g. NumPy, pandas, scikit-learn, etc.)
• Market and customer analysis
• Engage the audience presentation
• English (discussion with clients, writing and reading skills)

※Matlantis is looking to expand overseas, those interested can get involved




Willing and ability

• Actively discussing with engineers from different fields and companies
• Following and following up on the latest publications
• Constantly learning new domain knowledge
• Smooth discussions with clients

Required documents in addition to a resume

• Paper list

Appeal

• It is possible to be involved in work with a high degree of social contribution, such as developing materials to achieve the SDGs.
• You can be involved in cutting-edge issues at top companies in various industries.
• As a start-up with a small number of employees, each individual has enormous scope and discretion in their work.

Type of Employment

Full-time employee, a probationary period of 3 months (same terms and conditions as the primary employment)

Location

Tokyo - Japan

Work schedule

• Saturdays, Sundays, national holidays, national holidays, other (congratulation, condolence, year-end and New Year holidays)
• Full flextime system (no core time)
• Remote work is possible.
• Annual paid leave system by our company's regulations.

Compensation

• Compensation based on experience, performance, ability, and contribution
• Reviewed twice a year
• In addition to base salary, bonus based on company performance and individual performance (twice a year, in April and October)
• Transportation expenses paid (maximum 150,000 yen/month actual expenses paid; if exceeding the limit, a consultation will be required)

Welfare

• Social insurance (employee pension insurance, health insurance, unemployment insurance, worker's accident compensation insurance)
• Paid vacations, maternity leave, childcare leave, congratulation or condolence leave, etc.
• Periodic health checkups
• Subsidy for purchase of laptop PC
• Smaller Enterprise Retirement Allowance Mutual Aid System